What is a chatbot? Explanation with examples

  • 19 أبريل، 2023
  • بواسطة : admin

Using artificial intelligence, chatbots can understand what a human user says and respond in a fluent and cogent way. This makes them particularly useful as customer support representatives and virtual assistants. Chatbots can help businesses automate tasks, such as customer support, sales and marketing.

  • Automation and Deflection applies to most chatbot use cases, and calculating their benefits is quite similar across all use cases.
  • As messaging applications grow in popularity, chatbots are increasingly playing an important role in this mobility-driven transformation.
  • Using it effectively looks more like an archaeological excavation than a broad sweep of the internet.
  • When the chatbot cannot answer the customer’s question, it transfers the conversation over to the next available customer service representative or “agent”.
  • Some chatbots are a subset of conversational AI, a broad form of artificial intelligence that enables a dialogue between people and computers.
  • Some chatbots can move seamlessly through transitions between chatbot, live agent, and back again.

In addition to serving up help center articles, you can create rich, customized bot conversations with Flow Builder. This tool allows you to orchestrate the conversation between the chatbot and your customers. Once you build a conversation flow, you can publish it in multiple languages—without needing to write a single line of metadialog.com code. To save agents time and ensure customers are always routed to the right person for help, Answer Bot can capture customer information up front, such as name, email, account type, order number, and issue. Then, it can seamlessly hand off the customer to a live agent, along with all the conversation history and context.

Why are chatbots important for your business?

Long-term success often starts with HR, as it is the backbone of every company. During the recruiting process, HR employees are responsible for many different tasks. HR is constantly busy, from finding suitable candidates to ensuring those new hires are properly onboarded.

What is the main advantage of chatbot?

One of the biggest advantages is that chatbots are available 24 hours a day to help customers. In addition, they respond quickly to all the questions they receive. This guarantees two very important things for almost all companies: Satisfied customers with immediate responses and resolutions.

Although these chatbots are adequate for addressing frequently asked questions, which account for most support requests, they may fall short in more complicated scenarios. If there are too many elements or too much expertise at play, the menu-based chatbot may not be able to help users arrive at the correct response. It is also important to note that menu-based chatbots are the slowest to deliver genuine value to the consumer, but they are simple and affordable to get started.

Why do businesses leverage chatbots?

While the chatbot handles simple inquiries on its own, complex customer inquiries are forwarded directly to the live chat. Automate with chatbots and switch to live chat when questions become too complex. Transactional chatbots can help organizations strengthen their sales and marketing efforts, whether for appointment scheduling, lead generation, or payment collection.

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DBpedia created a chatbot during the GSoC of 2017.[19][20][21] It can communicate through Facebook Messenger. Zenefits’ Website Concierge is an AI-enabled chatbot that allows site visitors to dive into their needs and interests by typing straight into chat. Imagine a situation where a customer of your online store has a full shopping cart. Chatbots are by no means a perfect piece of technology, and they still come with plenty of challenges.


Bots accumulate the knowledge they receive and become smarter and more flexible after every conversation with the client. This is true even when the customer knows they’re dealing with artificially intelligent software. Techopedia™ is your go-to tech source for professional IT insight and inspiration. We aim to be a site that isn’t trying to be the first to break news stories,
but instead help you better understand technology and — we hope — make better decisions as a result. Bots can communicate through voice as well as text and can be deployed across websites, applications, and messaging channels such as Facebook Messenger, Twitter, or WhatsApp. As more and more businesses go remote, these are ways to be more effective and efficient on conference calls.


They identify the “bad” chatbots and SMS/text message frauds mentioned at the beginning of the article. You can use features like “search for chatbots” to get rid of unwanted messages and calls from bots. The majority of customer support automations use simple decision tree diagrams or conversation flowcharts. This type of automatic attendant service could be considered a very primitive form of a voice chatbot. “A lot of the people who are using, or proposing to use, this technology have existing businesses.

Deep learning AI chatbots

They follow a set of pre-designed rules to mimic real-life interactions and answer customer questions. In addition, chatbots that use artificial intelligence (AI) and natural language processing (NLP) can analyze these interactions at an almost human level. With smarter, AI-driven interactions, the right information can be found and queries resolved more quickly. Not only this, but AI is allowing chatbots to learn from interactions to improve responses and create personalized experiences for users. All of this means that AI chatbots can have a big impact on the customer experience, automating repetitive tasks and problem solving in order to free up agents’ time to focus on more complicated interactions. Such technologies often utilize aspects of deep learning and natural language processing.

What is chatbot used for?

At the most basic level, a chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person.

You haven’t implemented one yet and don’t know whether it’s worth it. You may even remember a negative experience you personally had when a non-functional bot couldn’t what is a chatbots help you and made you go shop somewhere else instead. Spotify’s Facebook Messenger bot makes it easy for its customers to search for, listen to, and share music.

What Was the First Chatbot?

As you can see, the way these chatbots work varies quite a bit — and they help your business in different ways. Ultimately, what chatbot you choose to use will depend on the goals you have. Large companies like Google, Microsoft and OpenAI have virtually unlimited computing power, and are capable of tapping into unlimited volumes of data across the web.

what is a chatbots

These chatbots utilize a conversational technique to acquire information on website visitors, help customers through the purchase process, or qualify prospects. They help users navigate through multiple options and allow companies to engage with prospects proactively, ensuring they do not abandon your website. Lead-generating chatbots are effective for building relationships with website visitors and engaging with them 24 hours a day, seven days a week. Instead of relying on a pre-programmed response, AI chatbots first determine what the customer or user is saying. Then, once they have figured out what the user is looking for, the chatbot provides an answer that it believes is correct based on the available data.

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